Taking a successful online store into a new market can open the door to new customers and further business growth. However, international expansion also brings practical challenges — from localization and customer communication to understanding how a new market works.
This is where experienced local support can make a difference. Instead of describing our services only from our own perspective, we asked several FOZA SA business partners to share their experience.
In this article, Robotworld, IRISIMO and Velvesa explain how FOZA SA supported their e-commerce expansion, how they evaluate our communication and what the cooperation has meant for their businesses.
Questions We Asked Our Business Partners
- How has FOZA SA helped you, and how long have you been working with us?
- How do you evaluate communication with FOZA SA?
- What results have you achieved through your cooperation with FOZA SA?
1. How Has FOZA SA Helped You, and How Long Have You Been Working Together?
International expansion requires more than simply making an online store available in another language.
Depending on the market and the needs of the business, FOZA SA supports online stores with areas such as translation and localization, local-language customer support and market preparation.
We asked three of our business partners what role FOZA SA has played in their expansion.
Robotworld
Robotworld specializes in robotic household helpers. We supported the company with its expansion into Romania and Hungary.
“FOZA SA not only provides excellent services, but has also helped us considerably with customer care and translations. FOZA SA works with experienced translators who have helped us translate our content into different languages. Accurate and high-quality translations are essential for us when reaching international customers and expanding our presence abroad. We have been working with the company since 2020.”
IRISIMO
We also asked online watch retailer IRISIMO how FOZA SA has supported its business.
“We have been working with FOZA SA since 2016. During that time, we have faced many challenges together, and today I can say that thanks to the professionalism of the FOZA SA team, we managed them beyond our expectations. Whether it is extensive text translation or communication with customers, their work has always been of a very high standard. Most importantly for us, they helped us establish ourselves in the Romanian market, which has become one of our key sales markets.”
Velvesa
Velvesa offers equipment and accessories for physiotherapists, massage therapists and athletes.
“We have been working together for a relatively short time. FOZA SA handles all communication with Romanian customers for our online store selling equipment for massage therapists and physiotherapists. FOZA SA has relieved us of the responsibility of managing communication with Romanian customers.”
2. How Do You Evaluate Communication with FOZA SA?
Communication is an important part of any long-term business relationship.
At FOZA SA, we work closely with each client and adapt cooperation to their processes, requirements and target markets. We therefore asked our partners how they evaluate communication with our team.
IRISIMO
“We are extremely satisfied with the communication. We especially appreciate that the same precision and responsiveness we experience in internal communication is also reflected externally — in communication with our customers and third parties. We also value the team’s flexibility when solving any problem, which plays an important role in our field of business.”
Velvesa
“We have only been working together for a few months, but we are satisfied with the cooperation. FOZA SA is responsive to our needs, and our customers are also satisfied because they can communicate with customer support in their native language in the way that suits them best — by phone, email or chat.”
Robotworld
“FOZA SA aims to provide excellent customer service. Their team is always willing and ready to answer our questions and resolve any issues we encounter. We have been pleasantly surprised by their fast and professional responses to our requests and customer enquiries. Their professional approach, ability to listen to and understand our needs, and careful handling of translations have helped us provide a better experience for our customers and expand our presence internationally.”
3. What Results Have You Achieved Through Cooperation with FOZA SA?
The purpose of e-commerce expansion is different for every business.
For some online stores, the priority is building reliable local-language customer support. For others, localization or entering a specific foreign market is the main challenge.
We therefore asked our partners what results they associate with their cooperation with FOZA SA.
Velvesa
“The Romanian market is developing well for us, and customers often need information about a product or an order, want to make changes to an order or encounter a payment issue. For us, it is important to be available and resolve customer requests quickly so that customers are satisfied and return to us. And that is exactly what FOZA SA does for us.”
Robotworld
“In translations and communication with our customers in different countries, FOZA SA has provided us with valuable advice related to individual target markets. Our cooperation with FOZA SA has also brought significant results and contributed to our growth and success. Their approach, expertise and strategies tailored to our needs have helped us achieve very good results in Romania and Hungary. We trust their capabilities and would like to continue working together in the future, including launching a new Bulgarian version of our online store.”
IRISIMO
“To answer this question objectively, we have to mention that we do not have data that would allow us to compare our current results with what we might have achieved without FOZA SA, because our partnership began on the first day of our presence in the Romanian market. However, we can say with confidence that FOZA SA’s services have had a significant impact on our company’s performance and results, and we are grateful for their support.”
Conclusion
We would like to thank Robotworld, IRISIMO and Velvesa for sharing their experience and for the trust they have placed in FOZA SA.
Every online store approaches international expansion from a different starting point. The required solution therefore depends on the target market, internal resources and the areas in which the company needs support.
At FOZA SA, we help online stores prepare for foreign markets through services such as localization, translation, local-language customer support and market-related operational support.
Planning your own e-commerce expansion? Contact FOZA SA and we will help you identify the support your online store needs for its target market.
